We are hiring the best engineers from the Czech Republic (for our Prague office), Slovakia (in particular Košice), and Central Europe. If you are strong software or technical support engineer in some remote location, we will consider this too.
Check out our ZOOM Tech Blog to learn about our technologies and process
ZOOM is a market leader in workforce optimization software. The company has received world-class customer satisfaction honors and an 82%+ net promoter score from analysts, 1500+ customers, and 300+ partners across 90+ countries.
ZOOM's software helps contact centers improve the customer and agent experience—by capturing, analyzing, and improving the quality of all interactions—while addressing back office compliance and risk. ZOOM’s customers range from sub-100 agent contact centers to some the world’s largest companies—Finansbank, Cigna, Rostelecom, IBM, Lego, and Saudi Aramco.
ZOOM's architecture is well-known for solving the hardest call recording problems in the world, and the new ZOOM Omnichannel Search Engine is the first of its kind in the history of the industry—allowing companies to search customer interactions like they search the internet. ZOOM’s suite includes call, video, and screen recording with omnichannel quality management, advanced analytics, workforce management, elearning, and more.
Captures and improves the omnichannel customer experience across calls, emails, chats, surveys, and more. Covers more platforms: Cisco, Broadsoft, Genesys, AudioCodes(radios), Microsoft Skype for Business, and Amazon Connect.
Learn More >>This edition of the report features an analysis of 11 vendors including Avaya, Calabrio, dvsAnalytics, inContact, NICE, OnviSource, Verint, VPI, & ZOOM.
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At ZOOM, we help contact centers elevate customer experience.
