Jobs at ZOOM

Senior Support Engineer

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One of the main goals is to provide excellent service support to existing customers and business partners. Our Support Engineers are delivering day-to-day substantial front-end for customers via email and/or phone to answer questions, collect information and resolve issues, reported by the customers. Thus number of our customers is rapidly growing, we are looking for Support Engineer to join our team.

About the Position

The Senior Support Engineer is expected to:

  • Install and maintain ZOOM CallREC and ZOOM Quality Management Suite
  • Analyze and solve issues in customer production systems
  • Contribute new and original ideas for solving issues

About the Candidate

The candidate shall be able to work as part of the ZOOM Support team and we expect:

  • 3 years of experience in Unix/Linux system administration
  • Understanding of IP networks
  • Knowledge of SQL syntax, PostgreSQL or Oracle database
  • Good communication skills
  • Fluent in English, Czech is a big plus
  • Located or willing to relocate to company’s HQ in Prague, Czech Republic
  • Willingness to constantly learn new things

We will appreciate

  • Knowledge of CISCO IP telephony
  • Understanding SIP
  • Overall knowledge of IPCC/Genesys contact center platforms
  • Experience in PostgreSQL/Oracle administration

What ZOOM offers

  • The option to use cutting edge technology
  • Dynamic working hours
  • Personal development in a booming industry
  • Attractive salary plus bonuses based on achieved results
  • Working in a young ambitious team in a professional firm which is aggressively expanding
  • Office close to Prague centre 

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About ZOOM

At ZOOM, we give contact centers the tools to improve the customer and agent experience while addressing back office compliance and risk. That's why we've made it our mission to lead by example, and continually aim to improve our tools and set new challenges for ourselves.

Since 1999, ZOOM has held a world class track-record of customer satisfaction, scoring 86%+ with Net Promoters. Our customers range from sub–100 agent contact centers to some the world’s largest companies—Finansbank, Cigna, Rostelecom, IBM, and Saudi Aramco.

ZOOM has solved some of the hardest call recording problems in the world, and our ZOOM Omnichannel Search Engine is the first of its kind.

Learn more about ZOOM »

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