Jobs at ZOOM

Quality Assurance Engineer

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What will you do

Verifying the quality and performance of the products in addition to troubleshooting the rectification of any existing errors or defects. Analyzing the product under various working conditions (based on predefined PM requirements) and confirming that the product delivers on the promise. Covering whole team delivery by automated test to automatically prove that acceptance criteria were met as well as updating the automated testing coverage for  existing parts of the product. One of the main team responsibilities is to deliver things on time, merged in VCS, covered by Unit tests, ITDB test, properly tested (e2e tests, perf. tests, ..), etc. in order to meet the both acceptance and inherent DoD (Definition Of Done) criteria.

What we expect from you

  • 1+ years (junior) / 3+ years (mid-level) / 5+ years (senior) of the Quality Assurance experience
  • Experience with writing automated test
  • Experience with test management tools (writing test cases / test suites)
  • Experience with different test types (functional testing, regression testing, load testing, etc.)
  • Python skills (whole automation test suite is based on Robot Framework / Python)
  • Interest in modern technologies (preferably Cloud technologies), open-source
  • VCS (preferably Git), Maven
  • Databases – Postgres / Oracle (at least basics)
  • Enjoy working in Agile environment
  • Fluent English

What will you be in charge of

  • Write well-designed automated test, maintainable / stable code base
  • Ensure sufficient test coverage (functional testing, regression testing, load testing, etc.) is done
  • Follow all rules defined by DoD (Definition of Done)
  • Always represent customer voice during whole development/deployment cycle
  • Create scaleable, automated solutions for our customer base
  • Integrate software components into a fully functional software system
  • Write tests for each new development delivery as well as write tests for existing code to ensure compatibility and stability (tests for existing code should be modified when old code is modified)
  • Improves operations by conducting systems analysis; recommending changes in policies and procedures or products         

What will you get

  • Creative environment with strong sense of ownership living Agile, frequent hackathons
  • Passionate environment towards QA automation
  • Flexible home-office policy
  • Architecting a solution for fast growth industry (high scalability, fault resiliency…)
  • Global multinational environment HQ in Prague and offices across Europe, US and APAC
  • Open and transparent environment and flat org chart – things get done faster
  • Highly competitive salary
  • Company benefits – meal vouchers, company breakfasts, subsidized home internet, safari books on-line and more

 What we live daily

  • Java/Scala, Python, C++, Bash, JavaScript (React.js), …
  • Robot Framework
  • TestRail
  • Maven, Git
  • Containers (Docker), Orchestration (Kubernetes),
  • Sophisticated automated continuous integration pipeline (Bamboo, Stash, Bitbucket, Jira)
  • Oracle and PostgreSQL DB, SOLr
  • Linux - CentOS, Redhat
  • IP telephony, Data analytics
  • Google SRE/DevOps culture
  • Agile environment

Position parameters

  • Start: ASAP, full-time, remote office or Headquarter (Prague)
  • Duration: Permanent
  • Place: Košice, Slovakia; Praha, Czech Republic
  • Contract type: Employment

Next Step: Contact Us

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About ZOOM

At ZOOM, we give contact centers the tools to improve the customer and agent experience while addressing back office compliance and risk. That's why we've made it our mission to lead by example, and continually aim to improve our tools and set new challenges for ourselves.

Since 1999, ZOOM has held a world class track-record of customer satisfaction, scoring 86%+ with Net Promoters. Our customers range from sub–100 agent contact centers to some the world’s largest companies—Finansbank, Cigna, Rostelecom, IBM, and Saudi Aramco.

ZOOM has solved some of the hardest call recording problems in the world, and our ZOOM Omnichannel Search Engine is the first of its kind.

Learn more about ZOOM »

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