Jobs at ZOOM

Engineering Director

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What will you do

Direct and oversee the software engineering function in developing, releasing, and maintaining software applications/operating systems according to business needs. Establish policies and procedures that produce high-quality software product and service. Manage a department on the site within a global Engineering organization. Create functional strategies and specific objectives for the local department and develop budgets/policies/procedures to support the department. You will report to Worldwide Engineering Vice President.

What we expect from you

  • 5+ years of managerial experience
  • Proven leadership track in the Engineering
  • Technical background (at least basic programming knowledge, VCS, knowledge of Software development flows,..)
  • Experience with test types (unit testing, penetration tests, performance tests, regression tests, .. )
  • Ability to coach Dev/QA/SM people
  • Ability to motivate/help people reach better results
  • Excellent communication and negotiation skills
  • Enjoy working in Agile environment
  • Strong sense of ownership
  • Keep a positive team-oriented attitude
  • Determine quality procedures and standards
  • Fluent English

What will you be in charge of

  • Lead R&D team ( Software engineers, Quality Engineers, Technical writers) to achieve company goals
  • Hire top talent within site R&D team including on-boarding / career growth / performance and wellbeing management
  • Foster R&D staff knowledge and talent development (education, trainings, conferences, presentation skills, ...)
  • Set-up R&D process, delivery pipeline and continuously work to improve them
  • Combined Quality and speed of delivery - address roadblocks and enable teams
  • Together with SM (Scrum Master) role coordinate cooperation with remote teams
  • Supervise the DoD (Definition of Done) and DoR (Definition of Ready) processes/rules
  • Regularly report to company top management

What will you get

  • Creative environment with strong sense of ownership living Agile, frequent hackathons
  • Flexible home-office policy
  • Architecting a solution for fast growth industry (high scalability, fault resiliency…)
  • Global multinational environment HQ in Prague and offices across Europe, US and APAC
  • Open and transparent environment and flat org chart – things get done faster
  • Highly competitive remuneration
  • Company benefits – meal vouchers, company breakfasts, subsidized vending machine, subsidized home internet, safari books on-line and more

What we live daily

  • Java/Scala, Python, C++, JavaScript (React.js), ...
  • Containers (Docker), Orchestration (Kubernetes), Cloud Foundry
  • Continuous integration pipeline (Bamboo, Stash, Bitbucket, Jira)
  • IP telephony, Data analytics
  • Google SRE/DevOps culture
  • Agile environment

Position parameters

  • Start: ASAP, full-time, remote office
  • Duration: Permanent
  • Place: Košice, Slovakia
  • Contract type: Employment

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About ZOOM

At ZOOM, we give contact centers of all sizes the tools to improve the customer and agent experience while addressing back office compliance and risk. That's why we've made it our mission to lead by example, and continually aim to improve our tools and set new challenges for ourselves.

Since 1999, ZOOM has held a world class track-record of customer satisfaction, scoring 82%+ with Net Promoters. Our customers range from sub–100 agent contact centers to some the world’s largest companies—Finansbank, Cigna, Rostelecom, IBM, and Saudi Aramco.

ZOOM has solved some of the hardest call recording problems in the world, and the new ZOOM Omnichannel Search Engine is the first of its kind.

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