Jobs at ZOOM

CloudOps Leader

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What will you do

You will lead activities involved with developing and provisioning enterprise-class operational environments built atop commercial cloud computing services that are integrated, as appropriate, with existing ZOOM infrastructure. You will be responsible for leading the development, implementation, and execution of operational processes supporting these cloud computing environments. Further, the position will lead technical activities involved with deploying, operating, and supporting a wide range of applications and workloads within ZOOM cloud environments.

What we expect from you

  • Solid understanding of an application build life-cycle
  • Recent experience with Cloud environment (from CD/CI point of view, technologies,..)
  • Experience with Stash / Bamboo
  • Recent experience with containers (Docker), Terraform, Kubernetes is a big plus
  • Strong background in Cloud automation techniques / technologies
  • Understanding of DevOps and SecOps concepts, culture and practices in an enterprise-class operations environment
  • Experience implementing and executing capacity, availability, performance and other monitoring processes in an enterprise-class Data Center and/or cloud environment
  • Extensive experience working in a team-oriented, collaborative environment
  • Passion for technology and learning new technologies
  • Excellent verbal & written communication skills

 

What will you be in charge of

  • Development and implementation of instrumentation for monitoring the health and availability of services including fault detection, alerting, triage and recovery (automated and manual).
  • Leading the implementation and execution of processes for cloud computing environments
  • Own the maintenance and improvement of the Continuous Delivery / Continuous Integration pipeline

                

What will you get

  • Creative environment with strong sense of ownership living Agile, frequent hackathons
  • Passionate environment towards automation
  • Flexible home-office policy
  • Architecting a solution for fast growth industry (high scalability, fault resiliency…)
  • Global multinational environment HQ in Prague and offices across Europe, US and APAC
  • Open and transparent environment and flat org chart – things get done faster
  • Highly competitive salary
  • Company benefits – meal vouchers, company breakfasts, subsidized home internet, safari books on-line and more

What we live daily

  • Automation and monitoring
  • Build infrastructure
  • Cloud services (AWS)
  • Containers (Docker), Orchestration (Kubernetes), Cloud Foundry
  • Continuous integration pipeline (Bamboo, Stash, Bitbucket, Jira)
  • IP telephony, Data analytics
  • Google SRE/DevOps culture
  • Agile environment

Position parameters

  • Start: ASAP, full-time
  • Duration: Permanent
  • Location: Prague, Czech Republic; Kosice, Slovakia
  • Contract type: Employment

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About ZOOM

At ZOOM, we give contact centers of all sizes the tools to improve the customer and agent experience while addressing back office compliance and risk. That's why we've made it our mission to lead by example, and continually aim to improve our tools and set new challenges for ourselves.

Since 1999, ZOOM has held a world class track-record of customer satisfaction, scoring 82%+ with Net Promoters. Our customers range from sub–100 agent contact centers to some the world’s largest companies—Finansbank, Cigna, Rostelecom, IBM, and Saudi Aramco.

ZOOM has solved some of the hardest call recording problems in the world, and the new ZOOM Omnichannel Search Engine is the first of its kind.

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