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ZOOM Int. Employee Spotlight - Greg Goodman

From: ZOOM Blog
Topics: Customer Satisfaction, Sales, Support & Services, Featured, Operations
by: Team ZOOM Published: 27 September 2019

For those curious about a day in the life of a ZOOM Int. employee, today we are spotlighting our Commercial Sales Director US and Canada -  Greg Goodman

  • Describe your job: Building long lasting relationships with our customers
  • Favorite part about your job: Meeting new people all the time and every day is different issues
  • What do you love the most about ZOOM: The people!
  • How long have you been with ZOOM: 3 years
  • Hobbies outside of work: Sports, reading, movies, traveling,
  • Favorite place you’ve travelled: Japan
  • Fun fact about you people would be interested to know: I am a sports fanatic and love roller coasters
  • Pets? kids?: One pet & one daughter – Ginger and one human daughter – Rachel
  • Favorite Book, Band, or Video Game: Favorite band of all time is Journey and favorite singer is Leonard Cohen
  • Favorite flavor of ice cream?: Chocolate – did not know there were any other flavors?
  • Best concert you’ve been to? Bruce Springsteen!
  • If you could have a super power what would it be? Flying
  • If you could go back in time what decade would you go to? 50’s Why? It seemed like a less complicated time to live  
  • If you could have dinner with any two people dead or alive, who would it be? Albert Einstein and Nikola Tesla

Commercial Sales Director US and Canada -  Greg Goodman - ZOOM International

https://www.linkedin.com/in/greggoodman

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About Team ZOOM

ZOOM is a market leader in workforce optimization software. Across customer averages, ZOOM captures the customer experience 11 billion times per year. The company has landed world-renown customer satisfaction awards and achieved an 88 net promoter score from 1700+ customers, and 300+ partners across 90+ countries. ZOOM helps contact centers improve the customer and agent experience—by capturing, analyzing, and improving the quality of omnichannel interactions—while addressing back office compliance. Customers range from sub-100 agent contact centers to brands like Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone.
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About ZOOM

At ZOOM, we give contact centers of all sizes the tools to improve the customer and agent experience while addressing back office compliance and risk. That's why we've made it our mission to lead by example, and continually aim to improve our tools and set new challenges for ourselves.

Since 1999, ZOOM has held a world class track-record of customer satisfaction, scoring 82%+ with Net Promoters. Our customers range from sub–100 agent contact centers to some the world’s largest companies—Finansbank, Cigna, Rostelecom, IBM, and Saudi Aramco.

ZOOM has solved some of the hardest call recording problems in the world, and the new ZOOM Omnichannel Search Engine is the first of its kind.

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