ZOOM Int. Employee Spotlight - Amanda Millsaps

For those curious about a day in the life of a ZOOM Int. employee, today we are spotlighting our Channels Account Manager - Amanda Millsaps

  • Describe your job at ZOOM Int. : Helping to build and cultivate partner relations
  • Favorite part about your job: It is so hard to pick the best thing about ZOOM, but if I had to pick something, it is the continual improvement of processes and software that is achieved from true active listening. No voice is too small when it comes to new ideas. 
  • What do you love the most about ZOOM Int:  The opportunity it has given me to be a full time mom while having a full time career I enjoy.
  • What are your hobbies outside of work: Cooking, Entertaining Guests, Home Décor, Traveling, Water sports
  • Favorite place you’ve travelled: Thailand
  • Do you have pets? kids?: 2 Cats and 1 Daughter
  • Favorite book, band, or video game: Redeeming Love by Francine Rivers
  • Favorite flavor of ice cream?: Mint Chocolate Chip
  • Best concert you’ve been to? Garth Brooks
  • If you could have a super power what would it be? To fly
  • If you could go back in time what decade would you go to? Why? Back to the 50s because I love the fashion and lifestyle of the 50s woman.
  • If you could have dinner with any two people dead or alive, who would it be? Jesus and Dolly Parton

     Amanda Millsaps - Channels Account Manager - ZOOM International


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Captures and improves the omnichannel customer experience across calls, emails, chats, surveys, and more. Covers more platforms: Cisco, Broadsoft, Genesys, AudioCodes(radios), Microsoft Skype for Business, and Amazon Connect.

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About ZOOM

At ZOOM, we give contact centers of all sizes the tools to improve the customer and agent experience while addressing back office compliance and risk. That's why we've made it our mission to lead by example, and continually aim to improve our tools and set new challenges for ourselves.

Since 1999, ZOOM has held a world class track-record of customer satisfaction, scoring 82%+ with Net Promoters. Our customers range from sub–100 agent contact centers to some the world’s largest companies—Finansbank, Cigna, Rostelecom, IBM, and Saudi Aramco.

ZOOM has solved some of the hardest call recording problems in the world, and the new ZOOM Omnichannel Search Engine is the first of its kind.

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