ZOOM Int. Employee Spotlight - Brad Bennett

For those curious about a day in the life of a ZOOM Int. employee, today we are spotlighting one of our Support Engineers - Brad Bennett

My job is to make make customers happy!  My favorite part of my job is that I get to play with Linux and troubleshoot on a daily basis.

I think the thing I love most about ZOOM is that I get the feeling that ZOOM (institutionally) gives a damn about us---the employees, our families, and of course our customers.

My "hobbies" outside of work right now include hanging out with my fiancée and our two-year old daughter ...and occasionally mowing the lawn.  My favorite place I've traveled is Prague (thank you ZOOM!).

A potentially "fun fact" about me is that throughout my childhood and even teenage years, I wanted to be and was expected to become an artist (of sorts).  I failed Algebra II ...twice in school, then later went on to minor in Mathematics and major in Physics ...eventually earning a BS and MS in Physics and *almost* even a PhD in Applied Physics.  What stands out to me about that is the difference a few years can make in the apparent relevance of a subject.  Also consider that I used to *hate* (I mean **hate!**) computers.  Then I was introduced to Linux (RHEL 4, I think).  From there I changed the direction of my research field from what would have been largely theoretical to computational, ...which is when and where I became more interested in interacting with the computer than in my research---writing the data analysis scripts and C programs was far more interesting than the research I was doing.  The overall point is that when I was in my teens I would have never expected to have had the career trajectory I've had.

I think the best concert I've been to was The Rolling Stones in the Pyramid in Memphis, Tennessee, back in the mid-90s

If I could have a super power what would it be?  Fly.  I'd definitely want to fly.  I'm sure we've all had dreams in which we can fly.  Yes, ...I'd chose to fly.

If I could go back to any time in history, I think I'd like to go to the 1930s to see what our grandparents lived through that made them who the are/were and to understand the origins of the influences they had on my parents, and even to see the origins of lots of what has formed the modern world into what it is now; it might also help me understand what's going on now.

If I could have dinner with any two people dead or alive, who would it be?  Sir Isaac Newton ...and probably either Albert Einstein or Bertrand Russell.

Brad Bennett - Support Engineer - ZOOM International


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At ZOOM, we give contact centers of all sizes the tools to improve the customer and agent experience while addressing back office compliance and risk. That's why we've made it our mission to lead by example, and continually aim to improve our tools and set new challenges for ourselves.

Since 1999, ZOOM has held a world class track-record of customer satisfaction, scoring 82%+ with Net Promoters. Our customers range from sub–100 agent contact centers to some the world’s largest companies—Finansbank, Cigna, Rostelecom, IBM, and Saudi Aramco.

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