ZOOM Employee Spotlight


For those curious about a day in the life of a ZOOM Int. employee, today we are spotlighting one of our project managers: Heather Loveless

As a Project Manager, I am responsible for managing new installations and major upgrades. I act as a liaison between partner, client, and ZOOM resources to make sure that every customer gets a quality product and exceptional customer service.

It is so hard to pick the best thing about ZOOM, but if I had to pick something, it is the continual improvement of processes and software that is achieved from true active listening. No voice is too small when it comes to new ideas. My favorite part about my job has to be the people I work with, both internal and external. We are like a family here, and we always work together to improve each other.

Externally, I have met some amazing people during my projects, whom I have formed solid business relationships. My hobbies outside of work include kayaking, geocaching, and I am currently learning sign language. I have a miniature Dachshund named Levi. My favorite book is A Solitary Blue by Cynthia Voight.

Heather recently received this glowing feedback from a ZOOM Int. partner MDS Global IT regarding a project she was responsible for managing after successfully completing all tasks and delivering with quality:

“thank you Zoom Team for the quality of service provided by your company. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability you have demonstrated on each project, and the way you conduct business as a whole. You always make us look good in front of our customers. We have, and will continue to offer your product & services to other companies and contacts. Our team could not be more satisfied with your work, and we look forward to continuing this relationship”
Mohit Bawa
Principal. MDS Global IT

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About ZOOM

At ZOOM, we give contact centers of all sizes the tools to improve the customer and agent experience while addressing back office compliance and risk. That's why we've made it our mission to lead by example, and continually aim to improve our tools and set new challenges for ourselves.

Since 1999, ZOOM has held a world class track-record of customer satisfaction, scoring 82%+ with Net Promoters. Our customers range from sub–100 agent contact centers to some the world’s largest companies—Finansbank, Cigna, Rostelecom, IBM, and Saudi Aramco.

ZOOM has solved some of the hardest call recording problems in the world, and the new ZOOM Omnichannel Search Engine is the first of its kind.

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