For those curious about a day in the life of a ZOOM Int. employee, today we are spotlighting one of our project managers: Heather Loveless
As a Project Manager, I am responsible for managing new installations and major upgrades. I act as a liaison between partner, client, and ZOOM resources to make sure that every customer gets a quality product and exceptional customer service.
It is so hard to pick the best thing about ZOOM, but if I had to pick something, it is the continual improvement of processes and software that is achieved from true active listening. No voice is too small when it comes to new ideas. My favorite part about my job has to be the people I work with, both internal and external. We are like a family here, and we always work together to improve each other.
Externally, I have met some amazing people during my projects, whom I have formed solid business relationships. My hobbies outside of work include kayaking, geocaching, and I am currently learning sign language. I have a miniature Dachshund named Levi. My favorite book is A Solitary Blue by Cynthia Voight.
Heather recently received this glowing feedback from a ZOOM Int. partner MDS Global IT regarding a project she was responsible for managing after successfully completing all tasks and delivering with quality:
“thank you Zoom Team for the quality of service provided by your company. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability you have demonstrated on each project, and the way you conduct business as a whole. You always make us look good in front of our customers. We have, and will continue to offer your product & services to other companies and contacts. Our team could not be more satisfied with your work, and we look forward to continuing this relationship”
Principal. MDS Global IT