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2017 Predictions & Resolutions: ZOOM 6.0 Launch + More!

Around the world, the New Year is celebrated in various forms. Wishing for prosperity, cleansing the past, predicting the future, launching fireworks, and...
December 22, 2016

Some Things Just Naturally Go Together

Some Things Just Naturally Go Together – Like voice of the customer and speech analytics. Written by Dick Bucci, Pelorus Associates.
January 21, 2016

ContactBabel Releases U.S. Contact Center Market Report for 2015

The 2015 US Contact Centre Decision-Makers' Guide identifies major pain points and issues that affect the contact centre industry in performance, technology, and strategy.
August 4, 2015

Friday Five: Steps to Customer Loyalty and More

Weekly round-up of the top five most interesting news from the world of customer care.
July 10, 2015

Friday Five: Tracking Customer Engagement and More

Weekly round-up of the top five most interesting news from the world of customer care.
July 3, 2015