For contact centers who take credit card information over the phone, PCI DSS is a critical need. And, the most effective way to deliver it is through automatic pause and resume.
ZOOM is a leader in workforce optimization software. ZOOM captures the customer experience 5+ billion times per year. ZOOM helps contact centers improve the customer and agent experience by capturing, analyzing, and improving quality of omni channel interactions & back office compliance.
Captures and improves the omnichannel customer experience across calls, emails, chats, surveys, and more. Covers more platforms: Cisco, Broadsoft, Genesys, AudioCodes(radios), Microsoft Skype for Business, and Amazon Connect.
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ZOOM helps customers align the contact center with strategic organization goals of increased revenue and decreased customer attrition.
Our software captures the true sentiment of customer experiences, providing a true north to guide contact centers in the analysis of people, processes, technologies and assets.
To date ZOOM has helped over 2200 customers and partners worldwide, ranging from sub-100 agent contact centers to brands like Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone spanning 90 Countries.
Captures and improves the omnichannel customer experience across calls, emails, chats, surveys, and more. Covers more platforms: Cisco, Broadsoft, Genesys, AudioCodes(radios), Microsoft Skype for Business, and Amazon Connect.
Learn More >>This edition of the report features an analysis of 11 vendors including Avaya, Calabrio, dvsAnalytics, inContact, NICE, OnviSource, Verint, VPI, & ZOOM.
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At ZOOM, we help contact centers elevate customer experience.
