ZOOM WFO Suite

Captures and improves the omnichannel customer experience across calls, emails, chats, surveys, and more. Covers more platforms: Cisco, Broadsoft, Avaya, Genesys, AudioCodes(radios), Microsoft Skype for Business, & Amazon Connect.

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About ZOOM

ZOOM helps customers align the contact center with strategic organization goals of increased revenue and decreased customer attrition.

Our software captures the true sentiment of customer experiences, providing a true north to guide contact centers in the analysis of people, processes, technologies and assets. 

To date ZOOM has helped over 2200 customers and partners worldwide, ranging from sub-100 agent contact centers to brands like Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone spanning 90 Countries.

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