ZOOM Blog

NPS Survey Responders – Prize Winners Announced

nps-winner-stepanenkoWe are extremely proud that ZOOM's Net Promoter Score – which we use as the primary metric for measuring customer satisfaction – is 86% for Q4 in 2015

The score has improved from 67% at the start of 2014, reflecting our absolute commitment to customer service and determination to continue to be the #1 WFO vendor in customer satisfaction. 

An NPS of 86% is a tremendous achievement as the market considers anything over 50% to be “excellent”. So we are setting a pretty high bar, not only in the WFO space but in B2B enterprise software as a whole. 

How can you take part? Every time a ZOOM customer closes a service ticket, we invite them to participate in our NPS survey.

We take the results very seriously and any responses that include negative experiences are personally followed up by senior management in order to learn from the feedback.

As a thank you, and to show that we really appreciate the time our customers take to share their views, every respondent is entered into a quarterly draw for an iPad.

 

We are delighted to announce that our prize winners for Q4 in 2015 are:

Oleksii Stepanenko from S&T Ukraine
Brad Pajari from Tennant Companies, USA

Congratulations & a big thank you!

stepanenko

Oleksii Stepanenko and his new iPad

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About ZOOM

At ZOOM, we give contact centers of all sizes the tools to improve the customer and agent experience while addressing back office compliance and risk. That's why we've made it our mission to lead by example, and continually aim to improve our tools and set new challenges for ourselves.

Since 1999, ZOOM has held a world class track-record of customer satisfaction, scoring 82%+ with Net Promoters. Our customers range from sub–100 agent contact centers to some the world’s largest companies—Finansbank, Cigna, Rostelecom, IBM, and Saudi Aramco.

ZOOM has solved some of the hardest call recording problems in the world, and the new ZOOM Omnichannel Search Engine is the first of its kind.

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