We are extremely proud that ZOOM's Net Promoter Score – which we use as the primary metric for measuring customer satisfaction – is 86% for Q4 in 2015.
The score has improved from 67% at the start of 2014, reflecting our absolute commitment to customer service and determination to continue to be the #1 WFO vendor in customer satisfaction.
An NPS of 86% is a tremendous achievement as the market considers anything over 50% to be “excellent”. So we are setting a pretty high bar, not only in the WFO space but in B2B enterprise software as a whole.
How can you take part? Every time a ZOOM customer closes a service ticket, we invite them to participate in our NPS survey.
We take the results very seriously and any responses that include negative experiences are personally followed up by senior management in order to learn from the feedback.
As a thank you, and to show that we really appreciate the time our customers take to share their views, every respondent is entered into a quarterly draw for an iPad.
We are delighted to announce that our prize winners for Q4 in 2015 are:
Oleksii Stepanenko from S&T Ukraine
Brad Pajari from Tennant Companies, USA
Congratulations & a big thank you!
Oleksii Stepanenko and his new iPad