The Cisco EMEAR Collaboration and Contact Center Partner Sales Summit 2016 took place this year in Lisbon, Portugal, and it was a great opportunity to hear first-hand from Rowan Trollope, Senior Vice President and General Manager of Cisco’s Collaboration Technology Group, and his team about Cisco’s strategy. With a dedicated Contact Center stream of keynotes and lectures, we were able to go into real detail on the transformation occurring within the industry.
Next to it, the Cisco Summit gave us the perfect opportunity to share the details of ZOOM's workforce optimization solution for contact centers and the back offices with Cisco and the Cisco partner community, including the hottest updates:
- ZOOM Video and Telepresence Recording – capabilities which enable you to record video conversations for legal compliance, expert consultations and innovative customer service experiences (if you missed our recent What’s New in 5.7 Webinar, you can watch a recording here), and
- ZOOM Performance Analytics – business intelligence for contact centers which simplifies decision-making by tearing down the walls that separate data silos. Join us for the introductory webinar on Feb 17th at 1:00 PM CET and 1:00 PM CST.
PS. See ZOOM team in the photo in the very top at the Cisco White & Gold Party, fully respecting the dresscode. Below you can see Dan Yates, Presales Engineer, at the ZOOM booth.