Our Journey to Native Cloud Update - The First Product

We are deploying our first ZOOM built native cloud platform product on Tuesday 07/23: Elevēo WFM. The first of many.

These are exciting times for ZOOM. A tremendous amount of thought, research, design, development and testing have been invested in a native cloud platform built to support all our products moving forward to maximize hosting flexibility for our customers. You may have read in our marketing materials or in previous blogs that the platform name chosen is Elevēo, but what is even more exciting is the launch of our new WFM product built on the new platform. 

Building a new platform for a suite of products is no small feat and we learned a great deal, but  the juice is worth the squeeze as we realize the first fully working native cloud product housed within the new stack.  We set lofty goals, but reached so far with dev ops scripted deployments, containerization, orchestration, API based microservices and a fully functional WFM application. 

The new product is the first to use our new user management patterns and interface, the first fully containerized product built from the ground up by ZOOM and too many other firsts to list.  It is the culmination of a mountain of work that sets us up for the future.

Yes there is more work to do for auto scaling, improved enterprise HA and API gateway enhancements but our designs & blood sweat and tears are realized with the first of many products that will utilize the Elevēo platform moving forward.  The WFM product will first be listed as a PPU option in AWS, but is truly hosting environment agnostic and will be available for on premise, hybrid or any other cloud environment after the initial launch and first few incremental releases have been deployed. 

The product itself is simple, effective and beautiful, but as the driver for our platform, the proofing of our bridge to native cloud is what truly excites me as it is the foundation for so many features and offerings to come.  Yes there will still be challenges, yes it will continue to be hard, but for now we take a moment to celebrate a critical milestone and the persistence, effort and tenacity we needed to get here.

To learn more about Elevēo WFM visit: www.eleveo.com

Eleveo WFM  | Cloud Scheduling & Forecasting

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At ZOOM, we give contact centers of all sizes the tools to improve the customer and agent experience while addressing back office compliance and risk. That's why we've made it our mission to lead by example, and continually aim to improve our tools and set new challenges for ourselves.

Since 1999, ZOOM has held a world class track-record of customer satisfaction, scoring 82%+ with Net Promoters. Our customers range from sub–100 agent contact centers to some the world’s largest companies—Finansbank, Cigna, Rostelecom, IBM, and Saudi Aramco.

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