ZOOM is a leader in workforce optimization software. ZOOM captures the customer experience 5+ billion times per year. ZOOM helps contact centers improve the customer and agent experience by capturing, analyzing, and improving quality of omni channel interactions & back office compliance.
Two providers of Omnichannel Contact Center solutions announced a new partnership to provide best-in-class customer experience (CX) solutions and power next-gen Cisco contact centers.
Are you a customer journey leader or follower? – How to get a customer journey map that actually helps. – How Walmart’s huge bet on employee satisfaction paid off handsomely.
Why SAP considers employee satisfaction a key customer-facing KPI, Best Buy’s bet on CX, and a genuinely social customer experience.
#FridayFive: The importance of diagnosing the health of your customer journey, a 19-point customer service experience checklist, and the best way to get reliable mobile customer satisfaction feedback.
#FridayFive: Are chatbots about to take your customer service job, courtesy and kindness is still the best customer experience strategy, Mercedes’ customer service reboot.
#FridayFive: Engaged Employees = Loyal Customers, What Bad Customer Service Costs, and We’re Sick of Customer Surveys Too.
#FridayFive: Four ways to measure the Customer Experience properly, customer journey blind spots, and should you care about AI chatbots yet?
#FridayFive: We’ll look at the importance of serving customers with pleasure, the use of gamification for customer satisfaction and which of the five customer personas are calling your call center.
Why Facebook is expanding chatbots for customer service, how rapidly telehealth is growing in healthcare customer service, and getting rid of CX silos caused by CX technology.
Captures and improves the omnichannel customer experience across calls, emails, chats, surveys, and more. Covers more platforms: Cisco, Broadsoft, Genesys, AudioCodes(radios), Microsoft Skype for Business, and Amazon Connect.
Learn More >>Are you ready to take a closer look at what ZOOM has to offer?
ZOOM helps customers align the contact center with strategic organization goals of increased revenue and decreased customer attrition.
Our software captures the true sentiment of customer experiences, providing a true north to guide contact centers in the analysis of people, processes, technologies and assets.
To date ZOOM has helped over 2200 customers and partners worldwide, ranging from sub-100 agent contact centers to brands like Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone spanning 90 Countries.
Captures and improves the omnichannel customer experience across calls, emails, chats, surveys, and more. Covers more platforms: Cisco, Broadsoft, Genesys, AudioCodes(radios), Microsoft Skype for Business, and Amazon Connect.
Learn More >>This edition of the report features an analysis of 11 vendors including Avaya, Calabrio, dvsAnalytics, inContact, NICE, OnviSource, Verint, VPI, & ZOOM.
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At ZOOM, we help contact centers elevate customer experience.
