ZOOM Employee Spotlight - Neil Dewitte
Blog about a ZOOM employee who delivers exceptional service to our customers and partners as part of their everyday work.
02 April 2020
Blog about a ZOOM employee who delivers exceptional service to our customers and partners as part of their everyday work.
Our blog helps elevate encounters for contact centers & their customers. We have 20 years of experience, are in the Gartner Magic Quadrant & have an 88 NPS
Blog about a ZOOM employee who delivers exceptional service to our customers and partners as part of her every day work.
Blog about a ZOOM employee who delivers exceptional service to our customers and partners as part of her every day work.
Spotlight about a ZOOM employee who delivers exceptional service to our customers and partners as part of their every day work.
Spotlight about a ZOOM employee who delivers exceptional service to our customers and partners as part of their every day work.
Blog about a ZOOM employee who delivers exceptional service to our customers and partners as part of her every day work.
ZOOM is a leader in workforce optimization software. ZOOM captures the customer experience 5+ billion times per year. ZOOM helps contact centers improve the customer and agent experience by capturing, analyzing, and improving quality of omni channel interactions & back office compliance.
Two providers of Omnichannel Contact Center solutions announced a new partnership to provide best-in-class customer experience (CX) solutions and power next-gen Cisco contact centers.
Are you a customer journey leader or follower? – How to get a customer journey map that actually helps. – How Walmart’s huge bet on employee satisfaction paid off handsomely.
Captures and improves the omnichannel customer experience across calls, emails, chats, surveys, and more. Covers more platforms: Cisco, Broadsoft, Genesys, AudioCodes(radios), Microsoft Skype for Business, and Amazon Connect.
Learn More >>Are you ready to take a closer look at what ZOOM has to offer?
ZOOM helps customers align the contact center with strategic organization goals of increased revenue and decreased customer attrition.
Our software captures the true sentiment of customer experiences, providing a true north to guide contact centers in the analysis of people, processes, technologies and assets.
To date ZOOM has helped over 2200 customers and partners worldwide, ranging from sub-100 agent contact centers to brands like Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone spanning 90 Countries.
Captures and improves the omnichannel customer experience across calls, emails, chats, surveys, and more. Covers more platforms: Cisco, Broadsoft, Genesys, AudioCodes(radios), Microsoft Skype for Business, and Amazon Connect.
Learn More >>This edition of the report features an analysis of 11 vendors including Avaya, Calabrio, dvsAnalytics, inContact, NICE, OnviSource, Verint, VPI, & ZOOM.
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At ZOOM, we help contact centers elevate customer experience.