Our Journey to Native Cloud Update - The First Product
Launching our first product on the native cloud platform with kubernetes, docker, prometheus, grafana, keycloak open source cloud native applications.
19 July 2019
Launching our first product on the native cloud platform with kubernetes, docker, prometheus, grafana, keycloak open source cloud native applications.
ZOOM recently refreshed our tagline and refreshed our themes for marketing, print and web materials.
Your company understands downtime costs money in productivity & creates negative customer experience. ZOOM gets it, our native cloud monitoring suite has your back with the following key features: Real Time Pre-Configured Metrics, Alerting, 30,000+ metrics, Interoperable: open sourced, cloud native
ZOOM is a leader in workforce optimization software. ZOOM captures the customer experience 5+ billion times per year. ZOOM helps contact centers improve the customer and agent experience by capturing, analyzing, and improving quality of omni channel interactions & back office compliance.
Captures and improves the omnichannel customer experience across calls, emails, chats, surveys, and more. Covers more platforms: Cisco, Broadsoft, Genesys, AudioCodes(radios), Microsoft Skype for Business, and Amazon Connect.
Learn More >>Are you ready to take a closer look at what ZOOM has to offer?
ZOOM helps customers align the contact center with strategic organization goals of increased revenue and decreased customer attrition.
Our software captures the true sentiment of customer experiences, providing a true north to guide contact centers in the analysis of people, processes, technologies and assets.
To date ZOOM has helped over 2200 customers and partners worldwide, ranging from sub-100 agent contact centers to brands like Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone spanning 90 Countries.
Captures and improves the omnichannel customer experience across calls, emails, chats, surveys, and more. Covers more platforms: Cisco, Broadsoft, Genesys, AudioCodes(radios), Microsoft Skype for Business, and Amazon Connect.
Learn More >>This edition of the report features an analysis of 11 vendors including Avaya, Calabrio, dvsAnalytics, inContact, NICE, OnviSource, Verint, VPI, & ZOOM.
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At ZOOM, we help contact centers elevate customer experience.