ZOOM Blog

Amazing 18 Years

 

We have exciting news to share with you today!

This January, ZOOM celebrated 18 years since its founding. And, it has been quite a journey so far! We have grown from a tiny software company founded in Prague, Czech Republic into a global WFO provider serving almost 1,600 customers in 90 countries around the world!

We would never be able to get there without you – our customers and partners. I will never be able to thank all of you enough for your hard work and trust in our company and product – especially in the early years where the enthusiam to serve you was filling a lot of gaps in our product offering!

I'm excited to announce that, as of today, Brian Shore is the CEO of ZOOM International – well deserved! Brian has been with us since 2008, started with building our US presence and, over time, took over the worldwide sales, customer care, marketing, product and engineering as ZOOM’s president.

With Brian on board, our revenues increased more than 10x and our Net Promoter Score reached a staggering 82% for 2016 based on almost 1,000 surveys filled by customers and partners. What I personally share with Brian is a burning passion to serve our customers and partners with a "never give up" attitude – something that will continue to be part of ZOOM's DNA for many years to come.

With our major 6.0 launch this January, ZOOM now has a strong omni-channel WFO offering, and I'm convinced Brian will take the company to next level with his passion, leadership and execution.

There is one more thing I am very excited about. ZOOM is spinning off an analytics company called Ytica™, and this is where I will be focusing 100% of my time and energy from now on. In this new venture, we want to leverage our past investments in speech, text and data analytics to bring a brand new product offering to the market.

If you want to stay in touch, please use my new email simon@ytica.com. You can also follow Ytica™ at Twitter and Facebook or sign up at www.ytica.com and we will get back in touch once we have some exciting news to share.

Looking forward receiving your feedback!

All the best,

Simon Vostry
Founder
ZOOM International

 

 

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About ZOOM

At ZOOM, we give contact centers of all sizes the tools to improve the customer and agent experience while addressing back office compliance and risk. That's why we've made it our mission to lead by example, and continually aim to improve our tools and set new challenges for ourselves.

Since 1999, ZOOM has held a world class track-record of customer satisfaction, scoring 82%+ with Net Promoters. Our customers range from sub–100 agent contact centers to some the world’s largest companies—Finansbank, Cigna, Rostelecom, IBM, and Saudi Aramco.

ZOOM has solved some of the hardest call recording problems in the world, and the new ZOOM Omnichannel Search Engine is the first of its kind.

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