ZOOM Blog

The Art and Science of the Contact Center.™

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About ZOOM

ZOOM is a market leader in workforce optimization software. The company has received world-class customer satisfaction honors and an 82%+ net promoter score from analysts, 1500+ customers, and 300+ partners across 90+ countries.

ZOOM's software helps contact centers improve the customer and agent experience—by capturing, analyzing, and improving the quality of all interactions—while addressing back office compliance and risk. ZOOM’s customers range from sub-100 agent contact centers to some the world’s largest companies—Finansbank, Cigna, Rostelecom, IBM, Lego, and Saudi Aramco.

ZOOM's architecture is well-known for solving the hardest call recording problems in the world, and the new ZOOM Omnichannel Search Engine is the first of its kind in the history of the industry—allowing companies to search customer interactions like they search the internet. ZOOM’s suite includes call, video, and screen recording with omnichannel quality management, advanced analytics, workforce management, elearning, and more.

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