For contact centers who take credit card information over the phone, PCI DSS is a critical need. And, the most effective way to deliver it is through automatic pause and resume.
ZOOM is a leader in workforce optimization software. ZOOM captures the customer experience 5+ billion times per year. ZOOM helps contact centers improve the customer and agent experience by capturing, analyzing, and improving quality of omni channel interactions & back office compliance.
Two providers of Omnichannel Contact Center solutions announced a new partnership to provide best-in-class customer experience (CX) solutions and power next-gen Cisco contact centers.
Workforce Optimization Technology Leader Launches ZOOM Customer Love Guarantee™ Program.
In a recent interview, we asked CEO Brian Shore how they were able to achieve this unprecedented score for any company in the B2B industry.
We have an exciting news to share with you today about change in leadership in ZOOM! Read on to learn more ;)
Around the world, the New Year is celebrated in various forms. Wishing for prosperity, cleansing the past, predicting the future, launching fireworks, and...
Are you a customer journey leader or follower? – How to get a customer journey map that actually helps. – How Walmart’s huge bet on employee satisfaction paid off handsomely.
Why SAP considers employee satisfaction a key customer-facing KPI, Best Buy’s bet on CX, and a genuinely social customer experience.
#FridayFive: The importance of diagnosing the health of your customer journey, a 19-point customer service experience checklist, and the best way to get reliable mobile customer satisfaction feedback.
Are you ready to take a closer look at what ZOOM has to offer?
ZOOM is a market leader in workforce optimization software. The company has received world-class customer satisfaction honors and an 82%+ net promoter score from analysts, 1500+ customers, and 300+ partners across 90+ countries.
ZOOM's software helps contact centers improve the customer and agent experience—by capturing, analyzing, and improving the quality of all interactions—while addressing back office compliance and risk. ZOOM’s customers range from sub-100 agent contact centers to some the world’s largest companies—Finansbank, Cigna, Rostelecom, IBM, Lego, and Saudi Aramco.
ZOOM's architecture is well-known for solving the hardest call recording problems in the world, and the new ZOOM Omnichannel Search Engine is the first of its kind in the history of the industry—allowing companies to search customer interactions like they search the internet. ZOOM’s suite includes call, video, and screen recording with omnichannel quality management, advanced analytics, workforce management, elearning, and more.
This edition of the report features an analysis of 11 vendors including Avaya, Calabrio, dvsAnalytics, inContact, NICE, OnviSource, Verint, VPI, & ZOOM.
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At ZOOM, we give contact centers of all sizes the tools to make better customer connections.
