How ZOOM Achieved an 82 NPS®
In a recent interview, we asked CEO Brian Shore how they were able to achieve this unprecedented score for any company in the B2B industry.
09 May 2017
In a recent interview, we asked CEO Brian Shore how they were able to achieve this unprecedented score for any company in the B2B industry.
We have an exciting news to share with you today about change in leadership in ZOOM! Read on to learn more ;)
Around the world, the New Year is celebrated in various forms. Wishing for prosperity, cleansing the past, predicting the future, launching fireworks, and...
Are you a customer journey leader or follower? – How to get a customer journey map that actually helps. – How Walmart’s huge bet on employee satisfaction paid off handsomely.
Why SAP considers employee satisfaction a key customer-facing KPI, Best Buy’s bet on CX, and a genuinely social customer experience.
#FridayFive: The importance of diagnosing the health of your customer journey, a 19-point customer service experience checklist, and the best way to get reliable mobile customer satisfaction feedback.
#FridayFive: Are chatbots about to take your customer service job, courtesy and kindness is still the best customer experience strategy, Mercedes’ customer service reboot.
#FridayFive: Engaged Employees = Loyal Customers, What Bad Customer Service Costs, and We’re Sick of Customer Surveys Too.
#FridayFive: Four ways to measure the Customer Experience properly, customer journey blind spots, and should you care about AI chatbots yet?
#FridayFive: We’ll look at the importance of serving customers with pleasure, the use of gamification for customer satisfaction and which of the five customer personas are calling your call center.
With a First-in-the-World Innovation: The ZOOM Omnichannel Search Engine.
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Are you ready to take a closer look at what ZOOM has to offer?
ZOOM is a market leader in workforce optimization software. The company has received world-class customer satisfaction honors and an 82%+ net promoter score from analysts, 1500+ customers, and 300+ partners across 90+ countries.
ZOOM's software helps contact centers improve the customer and agent experience—by capturing, analyzing, and improving the quality of all interactions—while addressing back office compliance and risk. ZOOM’s customers range from sub-100 agent contact centers to some the world’s largest companies—Finansbank, Cigna, Rostelecom, IBM, Lego, and Saudi Aramco.
ZOOM's architecture is well-known for solving the hardest call recording problems in the world, and the new ZOOM Omnichannel Search Engine is the first of its kind in the history of the industry—allowing companies to search customer interactions like they search the internet. ZOOM’s suite includes call, video, and screen recording with omnichannel quality management, advanced analytics, workforce management, elearning, and more.
With a First-in-the-World Innovation: The ZOOM Omnichannel Search Engine.
Watch the Webinar »
This edition of the report features an analysis of 11 vendors including Avaya, Calabrio, dvsAnalytics, inContact, NICE, OnviSource, Verint, VPI, & ZOOM.
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Schedule time with a ZOOM solutions expert to chat about your specific needs.
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At ZOOM, we give contact centers of all sizes the tools to make better customer connections.