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Friday Five: Pleasing Customers, Gamification and Why Less Is Better

Welcome to this week’s Friday Five, where we’ll look at the importance of serving customers with pleasure, the use of gamification for customer satisfaction, how much you curse, which of the five customer personas are calling your call center and how more customer service channels are not necessarily better.

 

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Friday Five: How to take your customer care to the next level

Welcome back to the Friday Five, with all the week's top news in customer care. This week we're looking at how to cover your legal risks when it comes to customer service, why Facebook will be the future of retailing, how your customer relationships are just like dating, how to create an empowered customer support team and last but not least, how to take your customer service to the next level. So, let's get going.

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5 New Books To Read If You Want To Understand Customers Better

For this week’s Friday Five, we’re going to take a break from our usual round-up of news and views in customer care and instead bring you 5 recently published books you need to read if you want to understand your customers better.

 

 

 

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Friday Five: 5 tips for providing outstanding customer experience

Welcome once again to the Friday Five. This week we look at the neurolinguistics of contact center agents, how to say the right things to ensure your customers leave every interaction with a good feeling, how to provide top-notch service in ecommerce, what you can learn from the HBO show Game of Thrones and how to create a customer room. So let's get going.

 

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UC EXPO, London presence announces our UK expansion

Chosen as the platform for announcing ZOOM’s UK expansion, UC EXPO – Europe’s largest unified communications and collaboration event – took place 21-22 April in London, UK. With more than 65 exhibitors and a packed conference programme attracting some 5,000+ visitors, the event proved very busy for John Crosby, UK Sales Director and Dan Yates, Technical Presales Consultant.

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Friday Five: Improve your customer care by listening

We’re back again with this week’s Friday Five, our weekly roundup of all that’s interesting in customer care. This week we’re looking at how millennials will impact your business, the importance of social media in customer service and of listening to the voice of your customer. We round things out with a closer look at contact centers, including creating effective evaluation forms and how to keep things interesting for your agents.

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Friday Five: Exceptional customer service starts with trust

Welcome once again to the Friday Five, our weekly roundup of interesting news in the world of customer care. This week we look at the benefits of competition and how companies benefit from transparency when collecting personal data. We also look at the importance of acting on customer feedback data, exceeding your customers’ expectations and how to provide effective training to agents. So let’s have a look.

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Friday Five: Obsessing about customer service

This week’s Friday Five looks at taking gamification to a higher, more human level, what it takes to be obsessed about customers, the importance of creating great customer experiences, making sure you’re hiring people that are right for the role and the importance of social media. So let’s getting rolling.

  

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To Russia With Love, Mojitos and Contact Centers!

Once again ZOOM established a strong presence at the prestigious Moscow Contact Center World Forum, the most important contact center event in Russia.

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Ditching the spreadsheets – bringing a call center up-to-date

A chain of 5-star hotels in China relies on a contact center in Kuala Lumpur burdened by an outdated call recording system where all quality evaluations are performed either on Excel sheets or on paper. In this day and age that’s a sure-fire recipe for losing loyal customers, especially when the chain’s contact center can’t match the exceptional service provided in the actual hotels. This discrepancy didn’t go unnoticed by a mystery shopping service, which gave the chain an external quality rating of 70%.

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Friday Five: Pleasing Customers, Gamification and Why Less Is Better

Welcome to this week’s Friday Five, where we’ll look at the importance of serving customers with pleasure, the use of gamification for customer...Read more

Friday Five: How to take your customer care to the next level

Welcome back to the Friday Five, with all the week's top news in customer care. This week we're looking at how to cover your legal risks when it...Read more

5 New Books To Read If You Want To Understand Customers Better

For this week’s Friday Five, we’re going to take a break from our usual round-up of news and views in customer care and instead bring you 5 recently...Read more

Friday Five: 5 tips for providing outstanding customer experience

Welcome once again to the Friday Five. This week we look at the neurolinguistics of contact center agents, how to say the right things to ensure your...Read more

UC EXPO, London presence announces our UK expansion

Chosen as the platform for announcing ZOOM’s UK expansion, UC EXPO – Europe’s largest unified communications and collaboration event – took place...Read more

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