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How Do You Deal With Customer Service Mistakes?

Nearly all companies, no matter their vertical or size, make customer service mistakes from time to time. What separates great companies from average ones is their ability to turn a mistake into an opportunity to improve. The right contact center technologies can go a long way to helping turn an average company into a great one.

How can technology do this?

 

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How to become a Pro in 5 days

Knowledge and expertise are your fastest path to success. And the best way to accelerate your learning is with hands-on training courses that show you how to take full advantage of ZOOM solutions.

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Live chat – Is it right for your customer service program?

Software Advice recently conducted a survey examining which customer service channels customers prefer: phone, email or chat. They’re key findings were interesting:

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Friday Five: How to turn around your customer service

In this week's Friday Five, we look at what companies can learn from the customer service department, how to build lasting relationship with your customers and keep your them coming back, and how the six sigma model can turn around the service you offer. Finally, we finish with a look at cyber security and what companies can do to better protect themselves. So, let's get started.

 

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Friday Five: Saying "Yes" to great customer service

In this week’s Friday Five we look at what happens when you let employees say “yes” and how “yes” is the only answer customers want to here. We also look at how to leverage technology to both speed up and improve your hiring process. Finally, we round things out with a white paper that delves into using social customer service to improve the customer experience. But first, let’s look at what goes into creating a great customer experience.

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10 WFO trends in contact centers for 2015

Most companies have traditionally viewed customer service as a necessary drain on their bottom line. They simply haven’t come to terms with that fact that excellent customer service can fundamentally help companies build and improve customer relationships and, as a result, increase their revenue. But things are changing. CEOs are finally paying attention to the customer experience. It could be that technology now lets companies provide customers with one-to-one service, or it could be that their other efforts haven’t brought the expected results. Whatever the reason, companies are finally starting to increase investments into their service centers. 

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Friday Five: Honesty in customer service

We hope you enjoyed last week's TED talks. The Friday Five returns this week with our roundup of great posts in the world over customer care, talking about being loyal to your customers, how to apologize, walking a mile in your customers' shoes and how to build a truly customer-centric culture.

 

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Anatomy of a successful call recording solution

What goes into successfully deploying a call recording solution from the client’s side? We’re going to look at this in depth and dig under the surface with ZOOM client Finansbank.

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Reducing Churn with Motivated Agents

As a call center manager, it is not lost on you that agents—and stellar agents at that—are the most valuable and most expensive resource in your contact center. They handle hundreds of calls daily, deal with large volumes of customers who have various levels of satisfaction, and are often your first line of defense when it comes to customer service.

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5 Phenomenal TED talks you need to watch today

For this week’s Friday Five, we’re going to take a break from our usual round-up of news and views in customer care and instead bring you five of our favorite TED talks past and present.

 

 

 

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How Do You Deal With Customer Service Mistakes?

Nearly all companies, no matter their vertical or size, make customer service mistakes from time to time. What separates great companies from average...Read more

How to become a Pro in 5 days

Knowledge and expertise are your fastest path to success. And the best way to accelerate your learning is with hands-on training courses that show...Read more

Live chat – Is it right for your customer service program?

Software Advice recently conducted a survey examining which customer service channels customers prefer: phone, email or chat. They’re key findings...Read more

Friday Five: How to turn around your customer service

In this week's Friday Five, we look at what companies can learn from the customer service department, how to build lasting relationship with...Read more

Friday Five: Saying "Yes" to great customer service

In this week’s Friday Five we look at what happens when you let employees say “yes” and how “yes” is the only answer customers want to here. We also...Read more

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