Zoom International

Friday Five: Tracking Customer Engagement and More

Weekly round-up of the top five most interesting news from the world of customer care.
July 3, 2015

Join us at Customer Contact Expo 2015 in London

To help introduce ourselves to the British market, ZOOM will be exhibiting at Customer Contact Expo 2015 in London.
July 2, 2015

Some Things Just Naturally Go Together

Some Things Just Naturally Go Together – Like voice of the customer and speech analytics. Written by Dick Bucci, Pelorus Associates.
July 1, 2015

Friday Five: Twitter As Customer Service Center and More

Weekly round-up of the top five most interesting news from the world of customer care.
June 26, 2015

Friday Five: Customer Programs Done Right and More

Weekly round-up of the top five most interesting news from the world of customer care.
June 19, 2015

Using Speech Analytics to Tame Big Data

The Voice of the Customer is now not only in the company, but it can be tamed and taught to do useful tasks for the company.
June 17, 2015

ZOOM Notches TMC Speech Technology Award

ZOOM Speech Analytics has been awarded the 2015 Speech Technology Excellence Award from TMC.
June 16, 2015

Business Intelligence for Contact Centers

Business intelligence – You've got it, share it! Written by Dick Bucci, Pelorus Associates.
June 15, 2015

Friday Five: Employee-Centricity as Customer Service and More

Weekly round-up of the top five most interesting news from the world of customer care.
June 12, 2015

To the Ends of the Earth

Quality service and support for all customers across the globe is paramount for ZOOM.
June 11, 2015

How to Paddle in the Same Direction

Aligning corporate and contact center goals, written by Dick Bucci, Pelorus Associates.
June 10, 2015

Ensuring HIPAA Compliance with Speech Analytics

You need to know what your call center agents are telling people. They could be giving out information that’s prohibited under HIPAA regulations.
June 8, 2015

Friday Five: Three Steps to Customer Loyalty, Tracking KPIs, Customer Continuity and More

Weekly round-up of the top five most interesting news from the world of customer care.
June 5, 2015

ZOOM sponsors 2015 Telemarketer of the Year

ZOOM International are delighted to be sponsoring the 2015 National Telemarketer of the Year Awards (Telemarketer Roku) in Poland.
June 4, 2015

Six Reasons Why You Need Speech Analytics

With Speech Analytics you can automatically evaluate 100% calls and easily discover, organize, visualize and share actionable information.
June 3, 2015

Friday Five: Speech Analytics to Hit $614 Million, Dark Data, Coaching Data Analysts and More

The speech analytics market is expected to hit $614 million by 2019, dealing with dark data, coaching data analysts to keep it short, speech analytics fighting bank fraud and keeping big data from turning into a trash dump.
May 29, 2015

What is Speech Analytics

With ZOOM Speech Analytics you can automatically evaluate 100% calls and easily discover, organize, visualize and share actionable information.
May 28, 2015

MECC'15 Dubai – All You Need To Know About Call Centres in the Middle East

MECC'15 Dubai – All You Need To Know About Call Centers in The Middle East
May 25, 2015

Friday Five: Pleasing Customers, Gamification and Why Less Is Better

Pleasing your customers starts with happy employees. Also gamification, how many customer contact channels is just right, and five customer personas.
May 22, 2015

Friday Five: How to take your customer care to the next level

Friday Five: How to take your customer care to the next level
May 15, 2015

5 New Books To Read If You Want To Understand Customers Better

5 New Books To Read If You Want To Understand Customers Better
May 8, 2015

Friday Five: 5 tips for providing outstanding customer experience

Friday Five: 5 tips for providing outstanding customer experience
May 1, 2015

UC EXPO, London presence announces our UK expansion

UC EXPO, London presence announces ZOOM UK expansion
April 28, 2015

Friday Five: Improve your customer care by listening

Friday Five: Improve your customer care by listening
April 24, 2015

Friday Five: Exceptional customer service starts with trust

Friday Five: Exception customer service starts with trust
April 17, 2015

Friday Five: Obsessing about customer service

Friday Five: Obsessing about customer service
April 10, 2015

To Russia With Love, Mojitos and Contact Centers!

Moscow Contact Center World Forum, March 2015
April 7, 2015

Ditching the spreadsheets – bringing a call center up-to-date

Ditching the spreadsheets - bringing a call center up-to-date
April 3, 2015

Friday Five: Engaging customers and agents alike

Friday Five: Engaging Customers and Agents Alike
April 3, 2015

How Do You Deal With Customer Service Mistakes?

How Do You Deal With Customer Service Mistakes
April 1, 2015

How to become a Pro in 5 days

How to Become a Pro in 5 Days. Another successful ZOOM Professional Technical Training Course, Prague, Czech Republic
March 31, 2015

Live chat – Is it right for your customer service program?

Live chat – Is it right for you customer service program?
March 31, 2015

Friday Five: How to turn around your customer service

What companies can learn from customer service, how to build lasting relationship with your customers and keep your them coming back.
March 27, 2015

Friday Five: Saying "Yes" to great customer service

Saying yes to great customer service and leveraging technology to both speed up and improve your hiring process
March 20, 2015

10 WFO trends in contact centers for 2015

10 WFO trends in contact centers for 2015
March 18, 2015

Friday Five: Honesty in customer service

Honesty in customer service, a weekly round-up of news in customer care
March 13, 2015