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The Friday Five: Asking the right customer care questions and more

The week of January 26, 2015:

In this week’s Friday Five, our weekly round-up of all the week’s top highlights, opinions and news in the area of customer care, we’re looking at asking the right questions to retain customers, knowing when and how to leverage telephone agents and surge-pricing for call center employees. So let’s get started. 

 

 

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The Friday Five: Highlights From the Week in Customer Care​

The week of January 19, 2015:

This week we’re introducing something new to our blog: a regular, weekly round-up of all the week’s top highlights, opinions and news in the area of customer care. Each Friday we’ll feature five of the top posts from around the web related to customer care and contact centers.

 


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First class customer service & training courses in the heart of Europe

Almost two years ago, just after ZOOM moved into a new office space in the center of Prague, I remember sitting in the middle of four white walls in our soon-to-be training room, and thinking about the new partner training strategy. The number one thing, which was on my mind then was customer experience. As ZOOM delivers solutions for a better customer care in organizations, we all strive to implement the top-notch customer experience into everything we do.

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Technological innovations shape the customer journey

Everyone agrees that consumer expectations are growing ever greater as technology continues to improve. With consumers able to search for information in real time, they expect brands to interact with them this way as well. This has challenged many businesses to rethink their entire digital strategies and look for smart, fast solutions.

When it comes to contact centers, customers expect more than one communication channel. Whether phone, email or live chat, if companies want to stay competitive, their contact centers need quality management systems that encompass all the various channels customers use to interact.

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CEW London 2014

The “complaints department” makes a comeback

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Cisco Connect Riyadh 2014

A Big thank You to all our existing / potential Customer and Partners who visited ZOOM on Data Consult stand, at Cisco Connect last week.

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Customer Care Conference & Expo in Bucharest

As the spring weather started to warm up, ZOOM turned up the heat in the Balkan market by attending the Customer Care Conference in Bucharest.

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Cisco Connect SEE 2014

ZOOM offers smarter quality management solutions by combining their technology with improved processes!
ZOOM attended the Cisco Connect conference for South East Europe in Split, Croatia. This is the premier technology event in the Balkans for Cisco partner companies and their customers.

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Customer Experience World - Johannesburg

A BETTER AGENT EXPERIENCE IMPROVES THE CUSTOMER’S EXPERIENCE

And ZOOM shows how it can be done. ZOOM dived in to the African market this year by participating in the Customer Experience World conference in Johannesburg, South Africa.

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ZOOM at CCWF Moscow 2014

ZOOM’s participation at the Call Center World Forum in Moscow this year was bigger than ever!

The “crew” manning the stand included our two “regular” staff who handle the CIS region, Sergey Bolshakov and Alexandr Grytsyshyn, as well as Alexei Butanaev, our new regional Sales Manager, who has just joined the company. ZOOM also imported some international talent in the form of Karol Keher, the Vice President of Sales for the EMEA region and Liam Anderson, the EMEA region’s quality management consultant.

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The Friday Five: Asking the right customer care questions and more

The week of January 26, 2015: In this week’s Friday Five, our weekly round-up of all the week’s top highlights, opinions and news in the area of...Read more

The Friday Five: Highlights From the Week in Customer Care​

The week of January 19, 2015: This week we’re introducing something new to our blog: a regular, weekly round-up of all the week’s top highlights,...Read more

First class customer service & training courses in the heart of Europe

Almost two years ago, just after ZOOM moved into a new office space in the center of Prague, I remember sitting in the middle of four white...Read more

Technological innovations shape the customer journey

Everyone agrees that consumer expectations are growing ever greater as technology continues to improve. With consumers able to search for information...Read more

CEW London 2014

The “complaints department” makes a comeback   ZOOM attended this year’s Customer Experience World conference in London.  The event was...Read more

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