Friday Five: Internal Dysfunction Hurts Customer Experience and more

Weekly round-up of the top five most interesting news from the world of customer care.
August 28, 2015

Friday Five: Six Strategies for a Better Customer Experience and more

Weekly round-up of the top five most interesting news from the world of customer care.
August 21, 2015

Friday Five: Customer Service and the Internet of Things and More

Weekly round-up of the top five most interesting news from the world of customer care.
August 14, 2015

Featured in Forbes

ZOOM CEO Simon Vostry is profiled along with the company in the latest issue of Czech Forbes.
August 12, 2015

ZOOM Notches Contact Center Technology Award

ZOOM Quality Management Suite has been awarded the 2015 Contact Center Technology Award from TMC.
August 11, 2015

Four Ways to Find Time for Contact Center Training

If you’re a contact center manager, you know that regular agent training is one key to providing a great customer experience.
August 11, 2015

Friday Five: What Customers Want Digitally and More

Weekly round-up of the top five most interesting news from the world of customer care.
August 7, 2015

ContactBabel Releases U.S. Contact Center Market Report for 2015

The 2015 US Contact Centre Decision-Makers' Guide identifies major pain points and issues that affect the contact centre industry in performance, technology, and strategy.
August 4, 2015

Friday Five: Stop Doing What 75% Of Customers Hate and more

Weekly round-up of the top five most interesting news from the world of customer care.
July 31, 2015

Friday Five: The Four Senses of Customer Service and More

Weekly round-up of the top five most interesting news from the world of customer care.
July 24, 2015

Friday Five: How Amazon Changed Customer Service and More

Weekly round-up of the top five most interesting news from the world of customer care.
July 17, 2015

Five Tips To More Effective Evaluations

Five Tips To More Effective Evaluations for your Quality Assurance Program. Written by Dick Bucci, Pelorus Associates.
July 16, 2015

New features are available this summer with the release ZOOM Quality Management Suite 5.6

Introducing a new version which brings features in response to your demands for enhanced performance and easier work flows.
July 15, 2015

Friday Five: Steps to Customer Loyalty and More

Weekly round-up of the top five most interesting news from the world of customer care.
July 10, 2015

Friday Five: Tracking Customer Engagement and More

Weekly round-up of the top five most interesting news from the world of customer care.
July 3, 2015

Join us at Customer Contact Expo 2015 in London

To help introduce ourselves to the British market, ZOOM will be exhibiting at Customer Contact Expo 2015 in London.
July 2, 2015

Some Things Just Naturally Go Together

Some Things Just Naturally Go Together – Like voice of the customer and speech analytics. Written by Dick Bucci, Pelorus Associates.
July 1, 2015

Friday Five: Twitter As Customer Service Center and More

Weekly round-up of the top five most interesting news from the world of customer care.
June 26, 2015

Friday Five: Customer Programs Done Right and More

Weekly round-up of the top five most interesting news from the world of customer care.
June 19, 2015

Using Speech Analytics to Tame Big Data

The Voice of the Customer is now not only in the company, but it can be tamed and taught to do useful tasks for the company.
June 17, 2015

ZOOM Notches TMC Speech Technology Award

ZOOM Speech Analytics has been awarded the 2015 Speech Technology Excellence Award from TMC.
June 16, 2015

Business Intelligence for Contact Centers

Business intelligence – You've got it, share it! Written by Dick Bucci, Pelorus Associates.
June 15, 2015

Friday Five: Employee-Centricity as Customer Service and More

Weekly round-up of the top five most interesting news from the world of customer care.
June 12, 2015

To the Ends of the Earth

Quality service and support for all customers across the globe is paramount for ZOOM.
June 11, 2015

How to Paddle in the Same Direction

Aligning corporate and contact center goals, written by Dick Bucci, Pelorus Associates.
June 10, 2015

Ensuring HIPAA Compliance with Speech Analytics

You need to know what your call center agents are telling people. They could be giving out information that’s prohibited under HIPAA regulations.
June 8, 2015

Friday Five: Three Steps to Customer Loyalty, Tracking KPIs, Customer Continuity and More

Weekly round-up of the top five most interesting news from the world of customer care.
June 5, 2015

ZOOM sponsors 2015 Telemarketer of the Year

ZOOM International are delighted to be sponsoring the 2015 National Telemarketer of the Year Awards (Telemarketer Roku) in Poland.
June 4, 2015

Six Reasons Why You Need Speech Analytics

With Speech Analytics you can automatically evaluate 100% calls and easily discover, organize, visualize and share actionable information.
June 3, 2015

Friday Five: Speech Analytics to Hit $614 Million, Dark Data, Coaching Data Analysts and More

The speech analytics market is expected to hit $614 million by 2019, dealing with dark data, coaching data analysts to keep it short, speech analytics fighting bank fraud and keeping big data from turning into a trash dump.
May 29, 2015

What is Speech Analytics

With ZOOM Speech Analytics you can automatically evaluate 100% calls and easily discover, organize, visualize and share actionable information.
May 28, 2015

MECC'15 Dubai – All You Need To Know About Call Centres in the Middle East

MECC'15 Dubai – All You Need To Know About Call Centers in The Middle East
May 25, 2015

Friday Five: Pleasing Customers, Gamification and Why Less Is Better

Pleasing your customers starts with happy employees. Also gamification, how many customer contact channels is just right, and five customer personas.
May 22, 2015

Friday Five: How to take your customer care to the next level

Friday Five: How to take your customer care to the next level
May 15, 2015

5 New Books To Read If You Want To Understand Customers Better

5 New Books To Read If You Want To Understand Customers Better
May 8, 2015

Friday Five: 5 tips for providing outstanding customer experience

Friday Five: 5 tips for providing outstanding customer experience
May 1, 2015